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Frequently Asked Questions
Find relevant answers to most your queries.
01
Will you execute a Non-Disclosure Agreement (NDA)?
Gladly. We prefer to use a mutual NDA so that either parties have their data, intellectual property and trade secrets protected. We encourage the execution of a mutual non-disclosure agreement prior to any project initiation.
02
Do you work with non-profit organizations?
Yes. We deliver our services to clients that are small, mid-size or large-cap businesses, although we work with non-profits and associations. As long as we are a good fit in terms of skills and expertise we are happy to work with any legitimate organization.
03
Can you send us samples of your work?
We are unable to email you a sample, because we sign Non-Disclosure Agreement (NDA) with our clients.
04
What is the fee for your service?
Depending on the project and/or task, Learners & Winners charges a consulting fee on an hourly, daily or per project basis.
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For smaller analysis projects done at our facilities, the cost is based on the actual hours spent on the project. The project proposal will include an estimate of the maximum hours for budgeting and billing purposes.
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If a project requires a visit to your facility, Learners & Winners usually applies a daily fee. For any project requiring travel, Learners & Winners will also bill for the actual costs incurred for related travel expenses.
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In some long-term projects, Learners & Winners may utilize a fixed project fee.
Please note the following:
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The exact fee will vary based on the expertise sought, the location of the consultant and other relevant factors. Our fee structure is in line with what you would expect to pay for similar professional services.
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Regardless of the project, Learners & Winners will provide you with a written proposal outlining the costs. Work on the project can be initiated after your acceptance of the proposal and the issuance of a purchase order.
05
What is your refund policy?
Your payment is non-refundable. This is because by the time you have decided to hire us, we have already set aside time to work with you, and we may even have turned away other opportunities in order to provide you with the best possible experience.
06
How do I communicate with the auditor/assessment/consultant?
We recommend you communicate via e-mail with the consultant to further explain your needs and expected outcomes from our service.
07
Can the auditor/assessor/consultant be available for a follow-up visit?
Availability of consultant for a follow-up visit vary as per the projects.